Service Process

Standard B2B Order & Export Process

Electric Bikes • Electric Scooters • Electric Dirt Bikes • Electric Quads

Thank you for considering LOHAS VEHICLE as your trusted partner in electric mobility solutions. We are committed to providing a transparent, efficient, and professional cooperation experience for all our B2B clients worldwide. Below is our standard order and export process designed to ensure smooth communication, clear expectations, and timely delivery of your electric vehicles.

Process Overview
Detailed Process Steps
Step 1: Inquiry & Requirement Discussion
We begin with a thorough understanding of your business needs. Our dedicated sales team will work closely with you to clarify all product requirements and expectations.
• Product specifications: model, configuration, battery capacity, motor power, color options, etc.
• Order quantity: confirm initial order volume and estimated annual requirements
• Customization needs: logo printing, packaging design, OEM/ODM requirements
• Target market: destination country, local certification requirements (CE, FCC, UL, etc.)
• Delivery timeline: expected delivery date and shipping method preference
• Special requirements: any unique features, accessories, or branding needs

Step 2: Quotation & Proposal
Based on your requirements, we will provide a detailed and competitive quotation within 24-48 working hours.
• Proforma Invoice (PI) with itemized pricing: unit price, MOQ, total amount
• Payment terms: standard 30% deposit, 70% balance before shipment (T/T)
• Production lead time: typically 30-45 days after deposit and mold confirmation
• Shipping options: FOB, CIF, DDP; by sea, air, or express (based on quantity and urgency)
• Packaging details: standard export carton or customized packaging
• Validity period: quotation valid for 30 days from issue date

Step 3: Sample Confirmation (Optional)
For customized orders or first-time cooperation, we highly recommend sample evaluation before mass production.
• Sample fee: charged separately, refundable upon bulk order confirmation (terms apply)
• Sample lead time: typically 7-15 working days depending on complexity
• Sample shipping: via DHL, FedEx, UPS, or your preferred courier; freight collect or prepaid
• Evaluation & feedback: you test and evaluate the sample, provide feedback for adjustments
• Revision if needed: we refine the sample based on your feedback until fully approved
• Mold cost (for exclusive designs): paid by buyer, refundable when order quantity reaches agreed threshold

Step 4: Order Confirmation & Sales Contract
Once all details are confirmed and samples approved (if applicable), we formalize the order.
• Final PI confirmation: verify all specifications, quantities, pricing, and terms
• Sales contract: both parties sign formal sales contract for legal protection
• Order confirmation: we issue official order confirmation with production schedule
• Artwork approval: confirm logo, packaging design, and all branding materials

Step 5: Deposit Payment
Production commences upon receipt of the deposit payment.
• Deposit amount: 30% of total order value (standard terms)
• Payment method: T/T (Telegraphic Transfer) to our company bank account
• Payment verification: we confirm receipt within 1-3 working days
• Production start: official production kick-off upon deposit confirmation
• Order update: we provide regular production progress updates every 7-10 days

Step 6: Production & Quality Control
Our production team follows strict quality control standards throughout the manufacturing process.
• Raw material inspection: all components verified before production
• In-line quality checks: multiple QC stations during assembly
• Finished product testing: 100% performance testing before packaging
• Aging test: battery and motor performance verification
• Pre-shipment inspection: final QC pass before delivery; welcome third-party inspection (SGS, TUV, etc.)
• Production timeline: 30-45 days from deposit confirmation (excluding mold development time)

Step 7: Balance Payment & Shipping Arrangement
When production is complete and goods are ready for shipment, we proceed with final payment and logistics.
• Production completion notice: we inform you when goods are ready
• Inspection photos/videos: we provide detailed product photos and inspection reports
• Customer inspection welcome: you or your representative may inspect goods at our factory
• Balance payment: 70% remaining balance due before shipment
• Shipping booking: we arrange shipment with your preferred forwarder or our trusted partners
• Export documentation: we provide all necessary documents (commercial invoice, packing list, BL, certificate of origin, etc.)

Step 8: Delivery & After-sales Support
Our commitment continues after delivery with comprehensive after-sales support.
• Shipment tracking: we provide tracking number and regular status updates
• Document delivery: full set of shipping documents sent by courier or telex release
• Warranty: 12-24month warranty on frame and motor; 6-12-month warranty on battery and electronic components(varies depends on models&spec  ) 
• Technical support: lifetime technical consultation and troubleshooting assistance
• Spare parts: readily available spare parts at competitive prices
• Reorder support: streamlined reorder process with priority production scheduling

Payment Terms Summary

Item	Details
Payment Method	T/T (Telegraphic Transfer) — Bank transfer
Deposit	30% of total order value, paid upon order confirmation
Balance Payment	70% of total order value, paid before shipment / after production completion
Sample Payment	Full sample fee + shipping cost paid in advance; refundable upon bulk order (terms apply)

Shipping & Delivery Options
We offer flexible shipping solutions to meet your specific requirements and budget.

Shipping Method	Estimated Transit Time	Best For
Sea Freight (FCL/LCL)	25-40 days	Bulk orders, cost-effective for large quantities
Express (DHL/FedEx/UPS)	3-7 days	Samples, small orders, fast delivery needed
DDP (Door-to-Door)	Varies by destination	Convenient all-inclusive service

Important Notes
• All prices are quoted in USD (United States Dollars) unless otherwise specified.
• Prices are valid for 30 days from quotation date due to raw material market fluctuations.
• Production lead time starts from the date of deposit receipt AND final artwork/spec confirmation.
• For custom mold/tooling orders, mold development time (typically 15-30 days) is additional to production time.
• Buyer is responsible for any import duties, taxes, or customs clearance fees in destination country.
• We recommend cargo insurance for all shipments; we can arrange it upon request.
• All products undergo strict QC before shipment; please inspect goods upon receipt and report any issues within 7 days.

Contact Us
Ready to start your order or have questions about our process? Our sales team is here to help.

LOHAS VEHICLE
Your Trusted Partner in Electric Mobility Solutions